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Associate Manager of Operations


Reporting to the Manager of Operations and Special Projects, the Associate Manager will play an important role in ongoing success and future growth of the College for Social Innovation.  The ideal candidate will bring a sense of curiosity, flexibility and solution orientation to this role.  Approximately 50% of this role is dedicated to playing a critical role around cross-functional organizational operations.  The other 50% of this role is dedicated to supporting the implementation of CFSI’s residential program. This includes property management and seasonal subleasing of 10-20 apartments in Boston’s Allston-Brighton neighborhood. This is an ideal role for an emerging professional interested in gaining broad exposure to the operations of a growing organization working cross functionally and developing a wide variety of core  professional skills.


Supporting Key Cross-Functional Organizational Operations

  • Participate in cross-functional projects including operations and logistics support for the Semester in the City Fellowship program, as well as general office operations including, serving as primary point of contact with building management and as problem solver for any office issues
  • Support ongoing construction and design of technology platforms to include Salesforce, CRM and applicant tracking systems including providing IT support for CFSI staff, acting as a liaison to external IT support vendor
  • Engage with the Student Recruitment Team to serve as a key partner in supporting the organization’s overall student recruitment strategy and enrollment goals

Supporting the Student Experience and Program Delivery

  • Serve as a critical partner to the Manager of Student Experience and helping to organize and facilitate cohort building experiences for SITC fellows in the Fall and Spring semesters
  • Participate in the on-call support program for SITC fellows on a monthly basis
  • Engage in SITC classes on an ongoing basis to provide operational and programmatic support through group and individualized coaching of students as needed

Managing Residential Properties and Subleasing Activities

  • Support the operation of residence halls including housing contracts and asset management in partnership with the Manager of Finance and Operations
  • Communicate with landlords to ensure that facilities are well maintained
  • Support the Student Experience Manager and Community Advisors by participating in the “on-call program” and supporting student life activities at the discretion of the Manager
    Support CFSI’s subleasing efforts during non-program months (Summer and January). This includes supporting a strategy around outreach, communication with potential sub-lessors


There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

  • Bachelor’s Degree and relevant experience with technology, operations and/or residential property management
  • Outstanding interpersonal skills, communication skills with the ability to connect with people
  • Interest in building and maintaining organizational systems, including Salesforce.
  • Strong organizational skills, excellent with details and follow-up
  • Ability to work effectively in collaboration with diverse groups of people - a team player who can relate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
  • Embody CfSI’s core values of an optimistic mindset, curiosity, teamwork, purposeful effort, kindness and generosity
    An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities


  • Salary commensurate with experience
  • Health benefits with 80% covered by CFSI and 20% covered by the employee
  • MBTA MonthlyLink bus and subway pass (valued at $90/month)
  • Cell phone reimbursement (valued at up to $80/month)
  • 21 vacation/personal/sick days plus 13 organizational holiday days per year
  • Access to regular and ongoing feedback and professional development opportunities internally and ability to leverage organizational resources to seek additional development opportunities externally


College for Social Innovation (CFSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Our college students, referred to as Social Innovation Fellows, build skills, a digital portfolio, and a professional network that helps to position them to become the next generation of problem solvers for humanity’s tough challenges. Students are placed in a semester-long internship (400 hours) and also take skill-building and reflection classes twice a week as part of a diverse “Semester in the City” cohort.

College for Social Innovation is now completing a two-year pilot of its Semester in the City program, having enrolled almost 100 students from six colleges and universities and achieved strong initial results. We are looking to further build an innovative and unique educational experience that can add value for students and their home colleges while building a bigger, better, and more diverse talent pipeline for the social sector.

In the next three to five years, we look to create a nationally recognized curriculum and instructional delivery model that generates strong results while growing to serve 350+ students per year and preparing for potential growth beyond Boston. Ultimately, we aim to build a movement to make it common for millions of college students -- representing the full diversity of the nation -- to gain access to careers in the fast-growing social sector. During their Semester in the City, Fellows participate in well-structured and academically-accredited internships where they learn from real-world experiences, build relationships with mentors, and build personal, professional and academic skills.


College for Social Innovation is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services. National Service Alumni (i.e. Military, AmeriCorps, Peace Corps, etc.) are strongly encouraged to apply.

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We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.

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