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Residential Counselor

If you are passionate about social justice, working with young people, ending the cycle of homelessness and have experience in the youth development and/or human services we invite you to apply.


For 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

If you are looking for a career in a fast paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply.


TLP is a long-term residential program for up to 12 young men and women, ages 18-24. Residents are required to maintain employment, continue their education, meet weekly with a Bridge counselor, and work with case managers on reaching their goals. Residents have access to all of the services at Bridge; and may stay in the TLP for up to two years. The Residential Counselor will supervise various activities and daily programmatic tasks.


Reports To: Program Coordinator
Hours: Full Time
Job Site: Transitional Living Program, Boston
Exemption Status: Non-Exempt


Case Management and Resident Engagement  

  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients.
  • Actively engages in listening and supporting residents participating in the transitional living program.   
  • Supervise the activities of residents in the program.  
  • Maintain an active caseload. Perform ETO, clinical supervision and record active case notes after each session.
  • Orient new youth to the program which includes giving a facility tour, filling out the appropriate and reviewing the program policies and procedures.
  • Provide residents with advocacy, referrals, crisis intervention and supportive counseling.   
  • Assist in the development and implementation of appropriate service plans with residents.  
  • Ensure residents are following the guidelines and expectations of the program; giving consequences or discharging when appropriate.
  • Monitor and ensure the safety of residents, implementing crisis intervention as necessary. Includes but not limited to: use of deescalating modes of communication/ interaction to ensure resident safety, stability, mental status, and physical health.
  • Perform monthly binder checks of Residential Counselor I cases.
  • Liaison with Program Coordinator on RHY HMIS paperwork.
  • Delegate tasks to Residential Counselor I’s (e.g. chore charts, inventory, outing planning, etc.)
  • Run/Co-lead weekly community groups as needed.
  • Perform on call responsibilities as needed, weekends required.

Administrative Management

  • Attend and participate in all required program meetings including; weekly supervision with Residential Coordinator, weekly counselor’s meetings, leadership team and all staff meetings.
  • Plan and facilitate weekly program staff meetings, quarterly residential all-staff meetings and staff retreats.
  • Supervise and coordinate the PULSE internship program.
  • Daily facilities management, including but not limited to meal prep setup and breakdown, setting up cots for welcome center, and etc.
  • Coordinate recreational activities, events, logistics, materials and supplies.
  • Organize monthly resident calendar, including events, meetings, and deadlines.
  • Assist residents in maintaining household standards of cleanliness.
  • Maintain program statistics and client records.
  • Other duties as assigned.


  • 4+ years of experience working with youth ages 18-24 in one or more of the following areas: housing management, job development, community relations, substance abuse or recreational counseling. Can also include supervised internship experience.
  • A Bachelor's Degree in Human Services, Social Work, Psychology or any other related degree strongly preferred.
  • Comfort and confidence working in a fast-paced, dynamic work environment.
  • Passionate about working with homeless transitional youth population.
  • Collaborative problem solver.
  • Ability to identify and execute effective problem solving strategies. Must possess sound crisis intervention and conflict resolution skills.
  • Ability to develop and maintain professional working relationships with residents, staff, co-workers and supervisor.
  • Excellent verbal and written communication, organizational and time management skills.
  • Strong multitasking and prioritizing skills with the ability to meet deadlines.
  • Ability to work effectively with diverse populations and cultural groups.
  • Valid driver's license required and clean driving record. (No car required.)


Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a paid hourly rate and a  competitive benefits package including medical, dental and vision plans, paid time off and a retirement savings plan.


Bridge Over Troubled Waters, Inc.  is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

Or, know someone who would be a perfect fit? Let them know!

our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.


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