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Street Outreach Program Worker

If you are passionate about social justice, working with young people, ending the cycle of homelessness and have experience in the youth development and/or human services, we invite you to apply.


For more than 48 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

If you are looking for a career in a fast paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply.


Through the Street Outreach Program (SOP), Bridge reaches out on the streets in adult homeless shelters and other places in and around Boston to make connections with homeless youth, build trusting relationships and help them gain access to services and support. Street Outreach is Bridge’s front-line service and the basis for the entire Bridge continuum of care. SOP’s conduct daily outreach on foot and in collaboration with the Bridge mobile medical van. Street Outreach Workers connect with hard-to-serve youth “where they are at,” to perform on-street assessments, prevention and intervention services, crisis counseling and connect youth to Bridge and other agencies to meet their needs. Principle duties will be performed in the field where homeless and at-risk youth gather and at Bridge headquarters as needed.

Reports to: Street Outreach Coordinator 
Job Site: Bridge Headquarters/Streets/Shelters/Places where Youth Gather 
Exemption Status:
Non -Exempt/Full Time 

KEY RESPONSIBILITIES include the following. Other duties may be assigned.

  • Perform routine “street scene” assessments to maintain up-to-date information on where homeless youth gather and ensure that Outreach Workers are visiting changing locations, including overnight camps in and around Boston.
  • Work with a team of Outreach Workers and participate in regular “foot patrol” on streets and in shelters, build relationships with street youth and refer them to Bridge and/or other agencies as needed.
  • Assess the needs of street youth and provide crisis counseling and other services to help ensure their safety.
  • Work in concert with Bridge Medical Van Coordinator at Medical Van locations and facilitate street youth connection to the Van.
  • Maintain effective communication channels between SOP partners, including the city of Boston Homeless Shelter Commission, Pine Street Inn Outreach Van, local Police Department, adult homeless shelters, collaborating agencies and other parties involved in street outreach in the Region.
  • Document service statistics and records for accurate reporting and data entry into both Bridge ETO system and Boston HMIS.
  • Serve as liaison/advocate between the program, community and surrounding
    neighbors to build partnerships.
  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients.
  • Attend and participate in all required program meetings including; program coordinator meetings, weekly supervision with Street Outreach coordinator, weekly consultation with clinical consultant and all staff meetings.
  • Represent Bridge at external meetings and events as necessary.


  • 3-5 years experience working with adolescents and youth in one or more of the following areas: education, after school programming, youth development, street outreach, counseling, client advocacy, or case management.
  • A Bachelor's Degree in Human Services, Social Work, Psychology or any other related major, strongly preferred.
  • Knowledge of youth street culture, crisis prevention and intervention methods and ability to form positive relationships with diverse populations and cultural groups.
  • Comfort and confidence working in a fast-paced, dynamic work environment.
  • Passionate about working with homeless transitional youth population.
  • Ability to identify and execute effective problem solving strategies. Must possess sound crisis intervention and conflict resolution skills.
  • Ability to develop and maintain professional working relationships with residents, staff, co-workers and supervisor.
  • Valid driver's license required and clean driving record. (car not required)
  • Must be willing and able to drive the Medical Van.


Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a paid hourly rate and a competitive benefits package including medical, dental and vision plans, paid time off and a retirement savings plan.

Or, know someone who would be a perfect fit? Let them know!

our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.


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