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Intake Counselor


For more than 48 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

If you are looking for a career in a fast-paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply.


The Intake Counselor is responsible for providing efficient and superior communication to clients and visitors and connecting them to the appropriate counselor to meet their needs. The Intake Counselor is also responsible for maintaining the youth drop-in area as a respectful environment for all visitors and assists the clinical team in locating services and resources to help young people transition out of homelessness. This is an exciting opportunity to join a dynamic organization in a role where you can contribute immediately, grow immensely and advance our mission.


Intake Administration

  • Maintain an accurate log of all client visits to the counseling floor and the services provided
  • Assist clinical team in making referrals to appropriate outside social service agencies 
  • Conduct insurance verification for clinical services as needed
  • Regularly update and maintain an accurate list of referral resources for staff
  • Compile monthly support services statistics
  • Assist with administrative tasks such as copying, filing, and achieving records

Client Support

  • Maintain a welcoming drop-in center that is inviting to everyone
  • Observe client interactions and help facilitate appropriate behavior and boundaries among clients
  • Provide limits and structure to clients in accordance with agency policies  
  • Ensure that all activities, services and programs through Bridge are conducted in a manner that is sensitive to and shows respect for the cultural and ethnic diversity for all Bridge clients



  • Bachelor Degree or Associates with at least three years’ experience working with adolescents
  • Previous experience in one or more of the following areas: homelessness, substance abuse, human services organization
  • Ability to manage multiple projects and/or activities in a fast-paced environment
  • Calm and professional demeanor in the face of stress


While performing duties of this job, the employee is regularly required to sit and work at a computer, and must be able to lift/move weight up to 25lbs. Employee is also required to accept incoming calls and must be able to hear and speak. Must have visual acuity to read and draft reports, memos, etc. Specific vision abilities required by this job include vision adequate for the incumbent perform the responsibilities and functions of the job efficiently. The noise level is quiet to moderate; non-smoking environment. 


Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a competitive salary and benefits package including medical, dental and vision plans, paid time off and a retirement savings plan.



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our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.

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