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Donor Relations Manager


For more than 48 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.

If you are looking for a career in a fast-paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply.



The Donor Relations Manager is responsible for developing and implementing year-round cultivation, solicitation and stewardship strategies to grow revenue by retaining current and attracting prospective donors. Working in conjunction with the Director of Development, this position will create, craft, and deliver all written and visual materials to be used in fundraising and external affairs as part of Bridge’s strategic development and communications plans. The content will conceptualize news and feature stories that will engage audiences, highlight the work of Bridge, illustrate donor impact and motivate action. The incumbent will also serve as an ambassador for Bridge at external events as well as plan and execute donor cultivation activities at Bridge and other locations. 

The ideal candidate will be successful in working with individuals from all backgrounds, and will have strong interpersonal skills as well as a culturally competent approach to soliciting and telling the stories of Bridge youth, staff and donors.





Donor Communications

Create annual donor communications plan and implement key elements of the plan, including:

  • Design fundraising appeals that are multi-channel and thematic in nature, with appropriate follow up and related, impactful thank you messaging to donors;
  •  2-3 print newsletters per year;
  • Bridge’s  Annual Report;
  • Email messaging that encompasses appeals, monthly e-newsletters, advocacy and other engaging content;
  • Content for all current social media platforms (Facebook, Twitter, Instagram and LinkedIn) as part of a comprehensive and strategic calendar that aligns with Bridge’s annual fund and donor engagement plan;
  • Regular content updates for the website, including features on programs and clients, special events, and volunteer efforts; and
  • Marketing brochures, one-pagers and evergreen signage that highlight the work of Bridge to be used in a variety of ways.



Donor Engagement

Represents Bridge to all external constituencies, including funders, partners and the general community by:

  • Attending meetings with donors and partners as well as community events as required;
  • Working with Bridge program staff to create donor engagement and volunteer opportunities and executing these opportunities;
  • Creating event-related materials, including thematic concepts for marketing, save-the-date and invitation copy, talking points and scripts, and the development of additional post-event strategies to follow up with donors;
  • Managing successful cause marketing and individual third-party fundraising campaigns; and
  • Answering general development phone and email inquiries.



Internal Communications and Partnerships

  • Partner with the program team to procure and manage all communications assets, including stories of success, testimonials for donors and photos.
  • Oversee production of content on internal communication channels, including the monthly staff newsletter and staff updates from the Executive Director.
  • Clearly communicate and promote internal events to staff and youth.



  • Bachelor’s Degree and 3-5  of experience in a fundraising environment, preferably with a strong writing component
  • Experience with Adobe Creative Suite; website content and management, email marketing, social media content and management
  • Excellent written and oral communication skills that are effective with a diverse range of audiences including board members, volunteers, internal staff, donors, executives, potential funding partners and all constituencies
  • Demonstrated interest in issues of youth and young adult homelessness
  • The ability to convey a high degree of commitment and passion for mission of Bridge Over Troubled Waters
  • Exceptional understanding of philanthropy as it relates to the nonprofit organization and a wide and deep knowledge of fundamental disciplines of resource development
  • The ability to juggle multiple projects simultaneously and to work effectively under deadlines
  • The ability to work independently and as part of a team with a high level of initiative, energy, and problem-solving skills




Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a competitive salary and benefits package including medical, dental and vision plans, paid time off and a retirement savings plan.

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our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.

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