Role Description: Chief Operating Officer

Reporting Relationship: Chief Executive Officer

Direct Reports: Two to three direct reports; oversight of Operations, Finance, Talent and Technology functions.

Status: Full-time

Location: Remote within the United States

Compensation: Base salary range of $175,000 to $225,000 per annum, commensurate with lived and professional experience, plus bonus and competitive benefits. Bonus eligibility is based on performance, inclusive of achieving agreed-upon goals up to 10% of yearly salary. Organization pays 100% of personal medical, dental, vision with 50% subsidy for dependents. Benefits include matching retirement up to 4 percent, a budget for continuing education/professional development, twelve volunteer days and twelve wellness days off per year, and an additional 19 PTO days and 12 paid holidays.

About VolunteerMatch

With 1.3M visitors per month, VolunteerMatch’s mission is to make it easy for good people and good causes to connect. Since 1998, more than 17M volunteers have connected with leading nonprofits through our platform. VolunteerMatch puts the power of technology to good use by enabling the social sector to unlock over $14 billion worth of volunteer time. Our award-winning nonprofit service is the largest and most popular volunteer recruiting platform. Through partnerships with leading Corporate Social Responsibility platforms, it serves thousands of nonprofits, a million interested volunteers a month, and has generated over $40 million in mission-related revenue. Today, our social innovations are powering volunteer engagement for a nation of nonprofits, businesses, campuses and government agencies.

With over 25 employees and growing, VolunteerMatch’s budget is $6MM. Our annual recurring revenue includes both managed services and one-time revenue streams. Our growth capital comes from fundraising and philanthropy.

We are in a vibrant period of growth and change: embracing a fully-remote, cloud-based organization with no ties to a physical space; experiencing record amounts of philanthropic investment; and establishing a new leadership team. To learn more about VolunteerMatch, please click here.

About the Chief Operating Officer

VolunteerMatch is looking for its first full-time Chief Operating Officer to work with a talented and passionate team to help propel VolunteerMatch to the next level of success. The Chief Operating Officer (COO) will be responsible for leading the internal operations of the organization, including leadership of finance, talent and culture, and administrative functions, as well as evolving the organization’s systems and infrastructure and driving accountability for OKRs across the organization. The COO will be instrumental in ensuring internal operations are effective and efficient and support the alignment and focus of the organization’s strategic priorities. The successful COO candidate will manage internal operations of VolunteerMatch enabling our CEO to focus on strategy, external relationships, fundraising and other activities to support our growth.

As a member of the leadership team, the COO will lead with vision, curiosity and a growth mindset. This is more than an operations position; it is an opportunity for organization-wide leadership. VolunteerMatch’s leadership team drives our organization with a commitment to trust-building, accountability, constructive critique and active engagement. We welcome entrepreneurial individuals with a diverse set of informed opinions to join us in our ambitious mission and deliverables.

The COO will be responsible for the following:

Organizational Leadership

• Working with the Executive Leadership Team, develop strategic priorities, ensure alignment of teams and enable teams to successfully deliver results

• Work with the leadership team to nurture a compassionate, thriving, equitable, inclusive and fully remote culture committed to excellence and passionate about our mission

• In collaboration with the leadership team and Board of Directors, coordinate and oversee the strategic planning process

• Ensure teams have strong work plans with alignment between individual, department and organizational objectives and key results (OKRs), track progress and monitor key metrics across the organization

• Work with department heads to develop ambitious department-level goals, monitor team performance and track progress and key metrics and communicate routine updates to leadership team

• Through their team, plan and execute quarterly all staff in person meetings, board meetings and executive team retreats annually

• As requested, attend external events to promote VolunteerMatch’s initiatives and accomplishments

• Own and manage projects that don’t neatly fit within the organizational structure

Operations Management

• Evaluate the current state of affairs, identify gaps and opportunities and work across the organization to develop a strong, efficient and cost-effective operations and organizational infrastructure

• Work with department heads to initiate and manage contracts, reporting requirements, compliance and vendor and grant agreements

• Oversee and work with the fractional CFO to develop the annual budget, track financial performance and reporting practices

• Oversee and work with the VP of Talent & Culture to ensure recruitment, compensation and benefits, performance management and professional development are in alignment with the needs of the organization

• Oversee and work with our outsourced information technology team to develop a supportive and productive working environment for our team members

• Assist the CEO with board meeting preparation and regularly attend board meetings, committee meetings and board retreats

• Partner with external counsel for legal matters, including intellectual property and contracts

Desired Skills, Mindsets and Experience

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. That said, we are most likely to be interested in your candidacy if you can demonstrate the following:

• At least 10 years of progressive leadership experience in an executive role, preferably in a social innovation and/or non-profit, using technology to solve a tough social or environmental problem.

• Extensive and demonstrable experience working collaboratively to establish audacious goals with alignment across an organization

• Strong ability to work with people at all levels of an organization, capable of engaging and motivating people to deliver clear results with a sense of teamwork

• Demonstrated commitment to building and nurturing an equitable and inclusive culture within an organization and the larger community with a proven track record working across differences of gender, race, ethnicity, and socio-economics

• Direct practical experience in designing, implementing and evaluating internal operating systems and creating consistency and buy-in across the organization

• Strong leadership and management skills, including inspiring vision, clear communication, high expectations, excellent organizational and time‐management skills, and attention to detail and follow‐through

• Exceptional analytical and strategic thinking skills with a focus on outcomes and impact

• Proactive attitude, out of the box thinking, sense of humor, and ability to thrive in a fast-paced and entrepreneurial environment

• Highly self‐motivated and creative problem solver with demonstrated ability to coach, manage, and develop high performing, collegial, and inclusive teams

• Prior experience leading a high-performing team in a fully-remote working environment

• Demonstrated experience working collaboratively with a CEO to balance the internal- and external-facing needs of the organization as a united leadership front for the full team of staff, board, and external stakeholders

Timeline and Process

We will review and respond to all applications received. While subject to change, candidates elected to advance throughout the process can expect initial conversations with Positively Partners, a virtual interview with VolunteerMatch’s CEO and Strategic Advisor, and a virtual, final interview day with members of the VolunteerMatch team. Finalists will also have the opportunity to meet in person with CEO Jude O’Reilley. VolunteerMatch seeks to fill this position in late summer 2023.

You can inquire confidentially about the position, access support in completing the application, and/or request an accommodation by emailing Senior Consultant Mary Carlton at mcarlton@positivelypartners.org.

VolunteerMatch is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply. Diversity of opinions, experiences, and backgrounds is a key asset. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. At VolunteerMatch we are dedicated to building a diverse, inclusive and authentic team. You may be just the right candidate for this or other roles with our growing organization.