Massachusetts residents face some of the highest costs of living in the country, leading to high rates of family homelessness. According to recent Census data, more than a third of all renter households in the state are “rent-burdened,” paying over 30% of their income to rent alone. At present, over 12,000 parents and children experience family homelessness in Massachusetts on any given night. This is the second highest rate of family homelessness in the nation, trailing only New York. Furthermore, this official number does not include the thousands more homeless families who are living doubled-up, couch surfing, or taking shelter in cars or campgrounds.

Families need stable income to afford stable housing but low-income parents face an onslaught of systemic barriers on the road to higher education, stable careers, and increased income. At One Family, our goal is to break down barriers to education and career access, so that homeless and low-income families can achieve financial independence and long-term housing stability.

THE POSITION

The Director of Programs is responsible for leading and growing One Family’s direct-service programs and technical assistance efforts. We offer three direct-service programs - One Family Scholars, Credential to Career Coaching (C2C), and Family Self-Sufficiency (FSS) Coaching - all of which help parents with low incomes access education and career opportunities, increase their incomes, and achieve lasting economic and housing stability. This role will work to align systems and ensure effective service delivery to the families we serve, coordinating across the organization and with collaborating partners. We seek candidates with previous experience in and a passion for directing programs and leading high-performing teams. We’ll be most excited about your candidacy if you can demonstrate prior success delivering results through others within work.

The Director of Programs reports to the Executive Director, has three direct reports, and is a member of the organization’s senior leadership team.

KEY RESPONSIBILITIES

Programs Strategy and Leadership

• Develop vision, long-term planning and evaluation, and high level oversight for One Family’s programs. which fosters a culture of excellence.

• Initiate and implement engagement and recruitment strategy for One Family’s programs with an eye to equity and representation of the communities we serve.

• Ensure compliance with contracts and grants supporting both programs and training and technical assistance.

• Exercise fiscal accountability to manage programmatic budgets (estimated at $2M in FY24) and P&L, and oversee distribution of funds to support program participants.

• Ensure that One Family’s coaching and curriculum and programmatic efforts are informed by the latest research, reflective of cultural humility and a commitment to equity.

• Represent One Family’s programming and serve as a thought leader in various external settings including with the Board of Directors, donors, and partners.

• Share One Family’s data and outcomes both internally (Board, Executive Director, Development team) and externally (partners, coalitions).

Team Management and Development

• Provide effective supervision, goal-setting, performance management, and professional development to three Direct Reports (two Coaching Managers, and a Programs Coordinator), and 10 indirect reports (Coaches).

• Develop a closely aligned, highly motivated, and outcomes-driven program team that ensures One Family delivers on its mission.

• Promote opportunities for unity, collaboration and increased mission connection between the programs departments.

• Coordinate and oversee the programs team in collecting resources for program participants.

• Implement and promote practices around data analysis with a focus on improvement, impact and identification of opportunities across the programs team.

• Create and uphold a culture of equity and inclusion across the programs team.

QUALIFICATIONS 

It takes a special person to serve as a Director of Programs at One Family. First and foremost, you share One Family’s belief that families who are experiencing or at risk of homelessness can create a brighter future for themselves and their children. You also share our passion for racial, economic, and social justice, and possess an openness and respect for others’ cultures, identities, and lived experiences.

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

• Significant experience working to support individuals or families at organizations targeting poverty, housing, education or access with progressive experience managing staff and developing programs.

• Expertise in multiple service areas including curriculum and instruction, student services, college access, college success, workforce development, and career success.

• Experience using data to drive programmatic decisions.

• Demonstrated knowledge of education and career coaching to support families with deep experience developing direct services that make a measurable and lasting impact on families.

• A compassionate and flexible approach to employee and client engagement.

• Excellent staff leadership skills, with experience motivating, directing, empowering, and retaining a team.

• Prior experience and success serving as an external representative to partner organizations and other key stakeholders.

• Deep understanding of the interconnected and systemic factors that contribute to poverty and homelessness.

• Experience leading and working effectively in organizations serving a diverse client base and a demonstrated high level of cultural competency.

• Success in a fast-paced, growth- and results-oriented environment and the ability to support team members’ performance in that environment.

• Knowledge of the local direct service landscape and resources is desirable.

• The ability to speak a second language fluently is highly desirable (Spanish is most preferred).

• Budget and Profit and loss (P&L) management experience required.

COMPENSATION & BENEFITS

The salary range for this position is $105,000-$115,000 and is commensurate with lived and professional experience. One Family also offers a comprehensive benefits package to promote your professional growth and development, which includes:

• Medical and dental insurance, supplemented by healthcare reimbursement account

• 403(b) retirement plan and employer contribution

• Paid time off (13 paid holidays and 15 days of Paid Time off in your first year of employment)

• Paid parental leave

• Flexible spending accounts (healthcare and dependent care)

• Life insurance and disability insurance

• Pre-tax commuter benefits

• Tuition reimbursement

The summary of benefits can be found HERE.

SUBMITTING YOUR APPLICATION

While subject to change, this position is currently hybrid with an expectation of two days per week in person at the One Family office in South Boston. Interested candidates are encouraged to promptly submit their application through our online portal. All applicants will receive a response to their application. Please email rcostello@positivelypartners.org with questions or for support submitting your application. While subject to change, candidates elected to advance throughout the process can expect a phone interview with Positively Partners, an interview with the Executive Director, Valerie Paric, and, for finalists, an interview day with staff and stakeholders, including a robust and holistic reference check process. The desired start date is late summer 2023.

EQUAL OPPORTUNITY EMPLOYER

One Family, Inc. is an Equal Opportunity Employer, and we encourage applications from those with diverse backgrounds and lived experiences that reflect the populations we serve.

One Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.