The Opportunity

Reporting to the Chief Operating Officer, the Salesforce Administrator will bring a high level of expertise to CFSI’s Salesforce instance and bring laser focus to design scalable best practice solutions, managing the product road map, and improving the system for the staff and organization. In this role, you’ll optimize our instance for efficiency and usability, support end users with tasks, as well as collaborate on improving existing and implementing new processes and integrations. We are looking for someone with a good understanding of the Salesforce platform, who can hit the ground running – a professional who has proven systems experience, interpersonal skills, the ability to work strongly in a team, and a desire to help the mission of the organization. The ideal candidate has experience working with Nonprofit Success Pack (NPSP) and Education Data Architecture (EDA).

While CFSI is currently operating a hybrid-office, this position requires the candidate to be operating in-person 1-2 days a week in the office located at 89 South Street, Boston. The ideal start date for this role is July 1, 2023

KEY RESPONSIBILITIES

System Improvement (45%)

• Under the direction of and in close cooperation with the Chief Operating Officer, make careful and long term-oriented configuration changes to the Salesforce platform, resulting from either high-level architecture decisions and/or ground-level support requests;
• Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives;
• Identify and evaluate new features and functionality related to the winter, spring, and summer release management schedule provided by Salesforce.com;
• Proactive system maintenance including reviews of current processes and identifying areas of improvement (i.e. identify unused or underutilized platform features, etc.)
• Work to improve and maintain the architecture of the system, its fields, objects, automations, validation rules, and any other features, with an eye on smart architectural choices and long term maintainability;
• Develop and test new features under the direction of and in close consultation with the Chief Program Officer;
• Evaluate and implement third party solutions (Form Assembly, Signal Vine/Mogli, Mail Chimp, Dupe Eliminator) and app exchange packages based on project needs.

System Maintenance (35%)

• Build, update, and manage various Salesforce automations that interact with Standard and Custom objects to drive efficiency for our end users;
• Maintain system updates and integrated tool updates to ensure a highly functioning, well maintained CRM ecosystem;
• Maintain the universe of sandbox environments to enable meaningful development and testing environments;
• Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives;
• Evaluate and implement third party solutions and app exchange packages based on project need or business request;
• Develop training materials and conduct training sessions for end users; act as a support resource for new and existing Salesforce users;
• Create and maintain reports and dashboards for the Recruitment/Admissions department, Internships and Courses Department, and Housing Department.

Data Integrity (20%)

• Clean, manipulate, migrate, and improve data as needed to maintain a high level of organizational data integrity, including using external tools when needed.

QUALIFICATIONS & MINDSET

• You love puzzles and have strong problem solving and analytical skills
• Ideally, you have 3-5 years of workforce experience including 1-2 years of Salesforce
• You are a certified Salesforce Administrator
• You have a deep familiarity with the Salesforce security model and are comfortable with the latest Salesforce technologies, including Lightning Flows and Dynamic Forms
• You are experienced in Google Suite and Microsoft Office
• You have interest and understanding in working at startup nonprofit organizations
• You have excellent written and oral communication skills
• You have strong organizational skills, excellent with details and follow-up
• You have the ability to work effectively in collaboration with diverse groups of people; a team player, who can relate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
• You embody CFSI’s core values of an optimistic mindset, curiosity, teamwork, purposeful effort, kindness, and generosity
• You are able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities

COMPENSATION & BENEFITS

• Salary commensurate with experience; likely $65,000 to $85,000;
• Medical benefits with 80% covered by CFSI and 20% covered by the employee; BCBS Dental plan 50% covered by CFSI; Vision Plan; Flexible Savings Account;
• Commuting Reimbursements (up to $45/month);
• Telecommunications reimbursement (up to $100/month);
• 21 vacation/personal days plus 13 organizational holiday days per year; office closure the week between Christmas and New Year; office closure on 6 summer Fridays;
• Access to regular and ongoing feedback and professional development opportunities internally and ability to leverage organizational resources to seek additional development opportunities externally.

Does This Sound Like You? Apply!

Please submit a Cover Letter and Resume here. We will consider applicants on a rolling basis. If you have any questions please contact info@collegeforsocialinnovation.org

About College for Social Innovation

College for Social Innovation (CFSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Our college students, referred to as Social Innovation Fellows, build skills, and a professional network that helps to position them to become the next generation of problem solvers for humanity’s tough challenges. Students are placed in a semester-long internship (400 hours) and also take skill-building and reflection classes twice a week as part of a diverse “Semester in the City” cohort.

College for Social Innovation recently completed its 13th semester of its Semester in the City program, having grown from a pilot cohort of 14 students in Fall 2016 to 47 students from 11 colleges and universities in Spring 2023. Overall we have enrolled 500+ students from 13 colleges and achieved strong initial results. We are now adding additional college partners and are looking to further build an innovative and unique educational experience that can add value for students and their home colleges while building a bigger, better, and more diverse talent pipeline for the social sector.

In the next four years, we look to create a nationally recognized curriculum and instructional delivery model that generates strong results while growing to serve 200+ students per year and piloting growth beyond Boston. Ultimately, we aim to build a movement to make it common for millions of college students -- representing the full diversity of the nation -- to gain access to careers in the fast-growing social sector.

EQUAL OPPORTUNITY EMPLOYER

College for Social Innovation is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services. National Service Alumni (i.e. Military, AmeriCorps, Peace Corps, etc.) are strongly encouraged to apply.