Position: Senior Director, Program Administration

Organization: SEIU Education and Support Fund (ESF)

Location: Remote/work from home, with frequent travel to Rhode Island, Massachusetts and California at least once a quarter.

Salary Range: $115,000- 125,000

ORGANIZATION OVERVIEW

An increasing number of Americans – most of whom are women and people of color – are employed in service sector jobs that are marked by low wages, no health care, job insecurity, and lack of training and career advancement opportunities. The SEIU Education & Support Fund (ESF) tackles these issues by designing and facilitating worker-centered, relationship-based, and accessible education, training and workforce development programs. We serve as a strategic partner to the Service Employees International Union (SEIU), and collaborate with other unions, nonprofit organizations, government agencies, and employers to help workers access good jobs and spark positive social change. Throughout our work, we promote a culture of empowerment that honors experience, culture, diversity, and inclusion.

POSITION SUMMARY

ESF is excited to have a Senior Director of Program Administration (DPA) join our rapidly growing program team. The DPA will be responsible for ensuring the integration and implementation of shared services across all ESF programs as well as providing administrative and budgetary oversight for new business and new program development. Although this position will work across all ESF programs the initial focus will be providing administrative oversight and planning to ensure the successful expansion and implementation of our California Training programs. The DPA will report to the Chief Program Officer and work collaboratively with cross organization leaders. Direct reports for this position include the Director of Learning & Evaluation, an Administrative Project Manager and an CA based communications manager. The ideal candidate for the position is a visionary leader, exceptional communicator, a systems thinker, and is passionate about ESF’s core values.

KEY ROLES AND RESPONSIBILITIES

Leadership

• Lead ESF’s administrative programmatic initiatives while fostering a warm, collegial atmosphere that lifts up ESF’s core values, celebrates team members’ unique strengths and skills.

• Provide administrative oversight for ESF’s CA Programs and 3-year strategic vision.

• Develop and execute a system for successfully communicating with and advising ESF’s Executive Leadership team around strategic priorities, programmatic funding, and industry shifts, and trends.

• Understand the collective bargaining process and support program teams with the implementation of best practices.

• Work collaboratively with cross functional organizational leaders to ensure the success of programmatic shared services intergration.

Communications

• Hire, onboard, and provide consistent supervision and support to the CA Program communication team.

• Ensure Administrative integration and communication of best practices across program teams.

• Work collaboratively with cross organization leaders to ensure development and utilization of communication infrastructure and tools.

Contract Management

• Draft, review, and negotiate the terms of complex program and service delivery contracts.

• Provide oversight with large scale contractors that provide programmatic services that extend ESF’s programmatic reach: trauma informed care, call center, mental health services etc.

• Work collaboratively with cross organizational leaders to develop program level workflows which help manage volume related to contract management.

Finance & Reporting

• Develop, monitor, and track annual program budget for CA programs and other as assigned by the Chief Program Officer.

• Work collaboratively with the Chief Operating Officer and other ESF leaders to design and implement cross program budgetary forecasting tools to ensure consistent planning, monitoring, and risk mitigation.

• Collaborate with the Director of Learning & Evaluation to develop consistent systems of data collection to facilitate internal and external reporting.

• Develop and distribute internal and external quarterly, annual and ad hoc fiscal/programmatic performance reporting.

• Monitor and develop reports that track related programmatic contracted services.

• Partner with the Executive Leadership team to plan for fiscal sustainability for California programs.

• Work collaboratively with the Senior Director of Development to identify and capture revenue sources, both governmental and private to support and strengthen the programmatic impact.

Project Management

• Develop and support Project Management systems across ESF’s programs

• Provide overall strategic governance of programmatic projects by establishing standard process and tools

• Ensure program teams are supported and provided with project management resources and training to support planning and monitoring needs

KNOWLEDGE/SKILLS/ABILITIES

• Issue Fluency. Knowledge of the most pressing challenges and opportunities related to workforce development and labor organizing;

• Relationship-Building. Ability to build trusting relationships with a wide variety of constituents utilizing excellent interpersonal skills and an asset-based approach.

• Project Management. Skill in complex project management utilizing excellent analytical, organizational and collaboration skills.

• Strategic Thinking. Ability to discover and implement opportunities for innovation and growth for teams, organizations, and the communities we serve.

• Adaptability. Ability to respond quickly and effectively when conditions change and exhibit flexibility when pivots are required.

• Communication. Ability to effectively communicate with a wide variety of constituents and craft compelling narratives about the need and impact of our work.

• Problem-Solving. Ability to strategically solve complex or unique problems through an equity and inclusion lens utilizing exceptional judgment.

• Digital fluency. Skill with technology tools including Microsoft Office Suite, Google Suite, Salesforce, SurveyMonkey, MailChimp, SmartSheet, Trello, and Slack.

EXPERIENCE/QUALIFICATIONS

There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

• 10+  years of experience in managing program operations, administration, finance, and executive level reporting

• Progressive experience in a non-profit senior management position

• Experience in developing and implementing, and supporting project management systems

• Willing to travel locally and nationally (quarterly travel related to ESF locations).

• Ability to work some evenings and weekends

PAY AND BENEFITS

We offer competitive wages and top-notch benefits, including 100 percent employer paid medical for the incumbent and qualifying dependents, dental, and vision plans; a defined benefit pension plan for retirement; paid holidays, sick leave, and personal days; and 4 weeks of vacation. We are a hybrid organization with co-located and remote staff and provide a home office stipend for employees who telework and a cell phone stipend for all employees.

SUBMITTING YOUR APPLICATION

We are a hybrid organization with co-located and remote staff. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities. Strong candidates may not meet all the requirements but still have valuable experience and expertise to offer. If you believe you could be a strong candidate, please apply through our online portal. All applicants will receive a response to their application within two weeks of submission. Please email mcoleman@positivelypartners.org or mcarlton@positivelypartners.org with questions or for support submitting your application. While subject to change, candidates elected to advance throughout the process can expect a phone interview and a career history interview with Positively Partners, followed by a Hiring Manager interview with the supervisor for this role, and, for finalists, an interview day with staff and stakeholders, including a robust and holistic reference check process.

EQUAL OPPORTUNITY EMPLOYER

SEIU Education and Support Fund follows the spirit and intent of all federal, state and local employment law and is committed to equal opportunity in all aspects of employment. In alignment with our mission, we recognize the importance of our staff reflecting the communities our work aims to benefit as well as the desirability of increasing employment opportunities for people from historically marginalized groups. We encourage and seek applicants from people of color, women, members of the LGBTQ+ communities, bilingual and bicultural individuals, and people with disabilities. Strong candidates may not meet all the requirements but still have valuable experience and expertise to offer. If you believe you could be a strong candidate, please apply!

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