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Technology & Data Analyst

ABOUT BRIDGE OVER TROUBLED WATERS, INC.

For 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innovative youth services. Our mission is to transform the lives of youth through safe, supportive and encouraging relationships, counseling, housing, and skill-building, to guide them towards self-sufficiency and achieving their goals.


If you are looking for a career in a fast-paced setting that is committed to collaborating with all youth who come through the door and finding creative solutions to difficult problems, we invite you to apply.


KEY RESPONSIBILITIES:

The analyst’s support will be required – but not limited to – the following responsibilities.
 
Technology:

  • Respond in a timely manner to service issues and requests.
  • Setup new staff accounts in the active directory.
  • Clean out old staff accounts in the active directory and security groups.
  •  Troubleshoot VOIP phone system when issues arise.
  •  Troubleshoot printer, network, and general service issues.
  •  Network monitoring with the guidance of off-site contractors.
  • Implement client check-in system. 
  •  Implement and update Bridge data, network, and hardware security policy.

 
Database Administration:

  • Review Efforts to Outcomes (ETO) touchpoints and monitor system use by staff.
  • Build reports using SAP Web Intelligence Report writer.
  • Ensure the security of ETO by revoking access of former employees.
  • Assist users with system. 

 
Data:

  • Work with leadership to understand measurement metrics.
  • Streamline ways of collecting data and minimizing redundancies.
  • Compare assessments from each program for data overlap and data collection redundancies. 
  • Consolidate data collection tools and forms across the agency.
  • Support cross-agency data collection and sharing activities, as advised by the Director.

 
General Activities:

  • Occasional travel to our Brighton and Dorchester locations may be required.
  • Mandatory attendance at all staff meetings.
  •  Train new staff.

QUALIFICATIONS & MINDSET

  •  Comfortable speaking to vendors, contractors, and consultants  and working through time-sensitive issues to resolution.
  • Bachelor’s degree in a relevant area.
  • Positive, mature, hands-on attitude, with demonstrated history of good judgment.
  • Strong problem solving skills.
  • Experience managing multiple projects at once.
  • Ability to translate technical requirements and information to non-technical end users and staff.
  • Solid communication skills
  • Mission-driven mindset.
  • Passion for solving the problems related to the homeless youth population.

COMPENSATION & BENEFITS:
Bridge Over Troubled Waters is an Equal Opportunity Employer and offers a competitive salary and benefits package including medical, dental and vision plans, paid time off and a retirement savings plan.


Bridge Over Troubled Waters, Inc.  is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status.

Or, know someone who would be a perfect fit? Let them know!

our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.

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