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Program Manager - Student Experience

Program Manager - Student Experience


Reporting to the Chief Program Officer, the Program Manager for Student Experience will play an essential role in delivering a comprehensive, individualized, and outstanding program experience to our undergraduate Social Innovation Fellows.  The ideal candidate will bring a sense of curiosity and excitement around connecting and supporting students while also demonstrating an interest in the classroom and internship elements of our programming.  Approximately 50% of this role is dedicated to the student residential experience, including efforts to build and support the cohort through group events and individualized support. The Program Manager for Student Support will work directly with students, manage a small staff team and oversee specific community partnership related to student health and wellness. The other half of this position is dedicated to playing a critical role on the program team as a teacher and facilitator for CfSI student seminars (Wednesday evening and Fridays) and as part of the program team’s comprehensive effort to provide a transformative learning experience for current students. This is an exciting opportunity for an individual interested in student affairs, teaching and learning and curriculum development.


Managing Residential and Community Programming

  • Design, deliver and coordinate life skills and community building workshops for students during orientation and throughout the semester
  • Develop and implement a student housing matching system
  • Lead the hiring and training processes for the Community Advisor role each semester of the program
  • Manage the part-time Student Experience Coordinator and the Community Advisors
  • Design and implement the student residence orientation in partnership with the program and operations teams
  • Serve as the primary responder and mediator on staff when roommate conflicts arise
  • Organize and facilitate 2-3 community outings around Boston per semester in partnership with the Student Experience Coordinator
  • Coordinate the creation and distribution of a weekly newsletter for students
  • Coordinate student move-in and move-out processes and support the coordination of facilities management as needed
  • Facilitate and manage relationships with community resource partners as related to student health and wellness
  • Serve as the primary On-Call Student Support Professional on nights and weekends for 30 weeks when the program is in session.  Two week nights and two weekends off per month, to be arranged with your supervisor

Participating in Academic Programming and Content Delivery

  • Engage with students on both an informal and formal basis to ensure ongoing communication and feedback about the student experience from the academic, internship and community perspectives
  • Serve as a key member of the program team to share and respond to feedback and observations of the student experience from a multitude of perspectives; participate in weekly program team meetings and quarterly retreats
  • Identify resources and implement programming as necessary based on the identification of both individualized and collective student support needs
  • Teach, participate and attend weekly fellowship seminars as a key content expert on the student experience
  • Organize and implement logistical support for 2x weekly student seminars in partnership with the Student Experience Coordinator and broader program team
  • Facilitate CfSI alumni and the creation of an alumni network


There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below:

  • Bachelor’s Degree and 2+ years of overall professional experience; some experience in residential life programming is a plus
  • Outstanding interpersonal skills, persuasive communication skills with the ability to connect with people and facilitate relationships and networks effectively
  • Interest in workshop design, facilitation and delivery
  • Strong organizational skills, excellent with details and follow-up
  • Ability to work effectively in collaboration with diverse groups of people; A team player, who can relate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
  • Embody CfSI’s core values of an optimistic mindset, curiosity, teamwork, purposeful effort, and kindness and generosity
  • An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities


  • Salary commensurate with experience;
  • Health benefits with 80% covered by CfSI and 20% covered by the employee;
  • MBTA MonthlyLink bus and subway pass (valued at $83/month);
  • Cell phone reimbursement (valued at up to $80/month);
  • 21 vacation/personal days plus 13 organizational holiday days per year;
  • Access to regular and ongoing feedback and professional development opportunities internally and ability to leverage organizational resources to seek additional development opportunities externally.

College for Social Innovation (CfSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Our college students, referred to as Social Innovation Fellows, build skills, a digital portfolio, and a professional network that helps to position them to become the next generation of problem solvers for humanity’s tough challenges. Students are placed in a semester-long internship (400 hours) and also take skill-building and reflection classes twice a week as part of a diverse “Semester in the City” cohort.

College for Social Innovation is now completing a two-year pilot of its Semester in the City program, having enrolled almost 100 students from six colleges and universities and achieved strong initial results. We are looking to further build an innovative and unique educational experience that can add value for students and their home colleges while building a bigger, better, and more diverse talent pipeline for the social sector.

In the next three to five years, we look to create a nationally recognized curriculum and instructional delivery model that generates strong results while growing to serve 350+ students per year and preparing for potential growth beyond Boston. Ultimately, we aim to build a movement to make it common for millions of college students -- representing the full diversity of the nation -- to gain access to careers in the fast-growing social sector. During their Semester in the City, Fellows participate in well-structured and academically-accredited internships where they learn from real-world experiences, build relationships with mentors, and build personal, professional and academic skills.


College for Social Innovation is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services. National Service Alumni (i.e. Military, AmeriCorps, Peace Corps, etc.) are strongly encouraged to apply.

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our philosophy

We believe in the power of positivity, and that people deserve to be happy both at home and at work.  That's why we focus on three key components to find the right match for each of our current openings: aligning your individual strengths with the requirements of the role, finding work you feel passionate about, and ensuring your values match those of the organization.


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